Join Our Team

Twist Web Solutions, a small but feisty team dedicated to great website design, digital marketing and branding situated in Burlington, Ontario. Most importantly, we specialize in building your online presence and bringing web and mobile applications to market.

To help support the scalability and sustainability of our operations, Twist Web Solutions is hiring a Payments Manager. In this role, you will oversee a wide range of payment processes to help them flow more efficiently, increase operational oversight into mission-critical payment functions, and be a key point of contact for our payments processing partnerships and front-line escalations organization-wide.

Manage and develop a cohort of staff within the Account Operations team, ensuring that goals are met across all work streams under the team's sphere of responsibility, including:

• Timely and accurate disbursement of all conduit funds to the thousands of campaigns and organizations.
• Maintenance and issue resolution for the thousands of individual merchant accounts managed by Twist Web Solutions.
• Oversee many aspects of our internal payments and money movement operations functions, with a strong degree of autonomy, and ensure their smooth and efficient running , wire transfer processing, and other internal and external money-movement functions.
• Make suggestions and plans for continuous improvements (both small efficiency gains and strategic adjustments) of these operations
• Act as the key point of contact for both internal and external escalations relating to our payments, ACH, and banking partners for further resolution and investigation
• Act as the main liaison between Twist Web Solutions Finance, Engineering, and Product teams and counterparts at our payments processing, depository banking, and check processing partners to ensure timely resolution of any issues as they arise.

• 1+ years of experience working in payments operations or payment servicing at a card network, payments processor, financial institution.
• Familiarity with key payments ecosystem participants, networks, and core concepts such as settlement timing, chargeback rules, NACHA rules, and credit card interchange rates
• Subject matter expertise in payments servicing and operations and an established track record of improving process efficiency and building and maintaining durable and scalable back-office processes to power high-volume payment platforms or processors
• Good working knowledge of the most important KPIs and metrics necessary to monitor the operational performance and efficiency of a payments platform and can own the implementation and management to such KPIs with little to no supervision
• Experience working with customer-facing teams to resolve complex operational issues that may arise such as missing payments, incomplete batch files, stuck payments, unsettled transactions and other similar scenarios.
• Experience working in an environment with engaged teammates, a dedication to fostering a collaborative and inclusive work environment, and openness to backgrounds and points of view that differ from your own.

This posting is for a full-time, remote, salaried position. Travel may be required on a limited basis to attend. Twist Web Solutions is currently authorized to support remote work employees in Canada.